UI / UX DESIGN

AGEING IN CHINA

Mobility and public

transportation

We live in environments such as a country, a city, a town, a neighborhood or a family and we have created systems to help us, such as government, justice, education, health, economy or transportation…
Many have benefited from systems we have created but some have been left out and isolated, it creates poverty, homelessness, addictions, unemployment or discrimination.
As a result we can say that these systems have created complex problems, and that’s the purpose of this case study about ageing in China and mobility.
We will see how innovations can make positive changes happen by addressing these complex problems at their roots. Changing them in such a way to reduce the vulnerability of people in their environment. 
As a consequence of a positive innovation a system grows more resilient.

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First, the goal was to find a tool to understand how they interact with public transportations. Use a tool allows to identify needs and requests, define problematics on the context. In a way to have relevant feedbacks, tools have to be adapted to the studied target habits and way of living, in our case, elderly people.

By following this approach, it's through the fact to capture, decompose and analyze elements that we can highlight points and be aware of the different weaknesses created by a system, in our project, public transportations. 

By spying and following elderly on the street, taking pictures was the ideal tool to highlight weaknesses.

ABOUT MOBILITY

Mobility provides body and social improvements. By being assimilated to our well being, it creates the link between the environment and our body, health or hobbies. In the urban environment, public transportations embody mobility which aims to create proximity. This system helps citizen to grow in their environment, but, is this system is well adapted for all of them?

In Shanghai, a city of opportunities, where time is precious for young generations, elderly people get left out of their offspring who work and emancipate themselves in their life goals. Because they have needs and have to be independent, most of these elderly people use public transportations in their daily life.

By using our tool and understanding the followed people habits, we can set bus transportation as an easy way for them to move in the city, have access to convenience stores and public spaces such as parks where they like to meet each others and socialize.

In these three drawings which represent observations and pictures taken on the field, we can figure out people's behaviors when they are waiting for the bus and get inside. Based on these observations we can highlight two main weaknesses, the accessibility and the disorientation
Indeed, because the network is in constant evolution and they don't have access to maps and detailed schedules in the shelter, they get lost. They are waiting buses on the road to being aware and seeing the one they want. 
Because of the crowd created by some of these people on the road, buses can't stop next to the sidewalk which create an high step and difficulties for ederly to get into the bus. They are also subject to different risks of collision caused by the traffic and people who are in a hurry to get in.

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By working with space designers and developing concepts, my goal was to fix these previous issues.  In order to improve this environment we needed to work on the space design as well as the digital environment. Indeed, we wanted passengers to instantly be aware of next buses, maps and schedules by staying safe in the bus shelter. 
We have made it in such a way that they can socialize with each others and have access to all informations they need to move as they want without waiting buses on the road and allowing buses to stop in border of the sidewalk, which answers elderly's accessibility issues.

We needed to have feedbacks on our first ideas that's why we asked elderly about their use of technology their daily life. Because they are independent, most of them use social networks such as wechat to be in touch with their family/friends but also apps which provide personal services.
They are confident with the digital environment and portable devices, they plan through their smartphone their daily lives. Based on these feedbacks we incorporated in the bus shelter an interface allowing passengers to set their personal journey and consult different predefined locations.
For each of these researches and planifications, the service allows them to have access to informations such as: next buses hours, changes, the cost, the travel time, the distance and different filters to set the ideal trip and adapt these last settings.

Because the environment, buildings, landscapes are in constant evolution, the interface allows them to scan and follow through their smartphone upgraded directions along their journey. This guide aims to reassure elderly and answer their disorientation issues we figured out during our observations.

By working with space designers and developing concepts, my goal was to fix these previous issues.  In order to improve this environment we needed to work on the space design as well as the digital environment. Indeed, we wanted passengers to instantly be aware of next buses, maps and schedules by staying safe in the bus shelter. 
We have made it in such a way that they can socialize with each others and have access to all informations they need to move as they want without waiting buses on the road and allowing buses to stop in border of the sidewalk, which answers elderly's accessibility issues.

We needed to have feedbacks on our first ideas that's why we asked elderly about their use of technology their daily life. Because they are independent, most of them use social networks such as wechat to be in touch with their family/friends but also apps which provide personal services.
They are confident with the digital environment and portable devices, they plan through their smartphone their daily lives. Based on these feedbacks we incorporated in the bus shelter an interface allowing passengers to set their personal journey and consult different predefined locations.
For each of these researches and planifications, the service allows them to have access to informations such as: next buses hours, changes, the cost, the travel time, the distance and different filters to set the ideal trip and adapt these last settings.